Managed IT Services
Predictable day‑to‑day operations: helpdesk, device management, M365 admin and continuous uplift with clear reporting.
What improves after delivery
- Reduced downtime through standardised triage and problem management
- Improved device hygiene (patching, baselines, secure configurations)
- Clear visibility via monthly reporting and priority uplift plan
- Cleaner onboarding/offboarding for staff changes
Delivery approach: discover → design → deliver → document → support & improve.
What’s included
Typical inclusions. Final scope depends on your environment and priorities.
Onboarding & baselines
Standardise devices, accounts, MFA and access policies. Capture admin ownership and key systems.
Support & triage
Triage incidents quickly, communicate clearly, and resolve with change control where needed.
Device & patch management
Maintain patch cadence, endpoint protection, and configuration baselines.
Reporting & uplift
Monthly service report, recurring issues, risk notes and recommended improvements.
FAQ
Common questions we receive before starting.
Do you support small businesses?
Yes — we tailor scope and response targets to your environment and budget. Starting with a baseline + quick wins is often the best approach.
Can you work with our existing provider?
Yes. We can assist as a specialist, or transition you with a structured handover.
What information do you need to start?
User/device counts, M365 setup, backup approach, and any pain points. We’ll guide the discovery.
Ready to scope this properly?
We’ll ask a few questions, confirm priorities, and propose a plan.